Last updated: 17 June 2026
⚠️ Placeholder copy — requires legal and operational review before launch.
Customers may cancel a confirmed booking up to 48 hours before the scheduled service start time for a full refund (excluding platform fees). Cancellations within 48 hours may be subject to partial or no refund.
If a service provider cancels a confirmed booking for any reason, the customer will receive a full refund. Repeated provider cancellations may result in suspension from the platform.
If a customer does not arrive for a confirmed booking, the booking is forfeited and no refund will be issued. If a provider does not show, the customer is entitled to a full refund.
In cases of genuine emergencies or force majeure events, PluggedCity will review cancellation and refund requests on a case-by-case basis.
Cancellations can be initiated through your bookings dashboard or by contacting support at support@pluggedcity.com.