Refund Policy

Last updated: 17 June 2026

⚠️ Placeholder copy — requires legal and operational review before launch.

1. General Refund Policy

Refunds are issued at the discretion of PluggedCity in accordance with this policy. All refunds are processed via the original payment method through Paystack.

2. Eligible Refund Scenarios

Service provider cancels a confirmed booking
Provider fails to deliver the confirmed service
Technical error results in duplicate payment
Admin-approved cancellation within the cancellation window

3. Non-Refundable Situations

Customer cancellations outside the cancellation window
No-show by the customer
Change of mind after service delivery
Platform commission fees

4. Refund Processing Time

Approved refunds are processed within 5–10 business days. The time to receive funds depends on your bank or card issuer.

5. How to Request a Refund

Contact our support team at support@pluggedcity.com with your booking reference number and the reason for your request.